Customised and scalable application support & maintenance services
Future-proof IT support
ITIL v3 and v4 best practices
We’ll apply ITIL standards to make sure your systems meet the changing business needs through continual service improvement.
Our teams will proactively identify issues and improvement opportunities, resolve issues raised by users, and deploy optimisations and enhancements for critical back-office programmes.
We operate 24/7 hotlines, perform regular monitoring and issue resolution, develop automated alerting and support quick fixes across a range of internal and third-party systems.
We ensure the maximum performance of your applications and systems through comprehensive and dedicated IT support. Our experts provide a wide range of services and can build a support team that will fit within your business dynamics. Objectivity’s managed IT support services aren’t focused solely on application maintenance but also on improving your software experience. We can help you transform your IT operations.
Service and operations governance
Effective service management
In our IT support services, we’ll define the right support model in line with your business requirements.
The service coordination teams will perform an initial triage and ensure that our best practices are applied across technical teams, in incident, problem and change management.
Our Service Delivery Managers will work closely with you to guarantee the proper level of support and respond to any enquiries regarding application maintenance and development. They’ll provide you with service level reporting and oversee other supporting activities.
We apply an end-to-end approach to application support and maintenance. Our technical support is structured around three tiers, which allows us to accelerate issue resolution and quickly assign tasks to the correct teams.
1st line of support
Logs incidents or service requests and performs initial issue diagnoses to determine the causes.
2nd line of support
Introduces controlled changes to the application environment, such as performing releases, carrying out service requests, and making minor data changes.
3rd line of support
Conducts investigations or introduces changes to software code as well as performs unit and integration tests of code changes.
Addressing your challenges and needs
Our IT support services
Application management ensures application availability and timely maintenance. It includes post-failure recovery, changing application data and configuration (without changes to the code) as well as implementing the service according to the agreed SLAs and KPIs.
Event management & monitoring
This service provides automated monitoring of the health and performance of your applications, platform, and infrastructure. Immediate alerting allows the support teams to detect and remove the cause of an issue before it even occurs.
Code-level support is dedicated to resolving any software problems identified as code issues or bugs. The goal of this service is to replicate the issue, identify and eliminate the root cause, and provide the release package.
Our success stories
Hand-held terminals (HHT) are crucial for supermarkets’ store employees. By taking on responsibility for support, Objectivity has improved the availability of the critical software running on these devices.
Certsure LLP is dedicated to providing professional services and certification to a wide range of customers across the building services sector. The company needed a mobile application that would streamline and automate the submission of electrical installation compliance certificates, based on a well-proven web app used by approximately 50,000 installers and contractors. Objectivity completed and delivered a solution that prevents data loss, facilitates work on-site and reduces the amount of work that needs to be done in the office.
Primark stores rely on their ability to have the right stock—at the right place and at the right time. Objectivity provides 24/7 support and maintenance services to ensure the correct functioning of Primark’s business critical back-office systems.