Managed IT Support

We ensure the maximum performance of your applications and systems through comprehensive and dedicated IT support. Our experts provide a wide range of services and can build a support team that will fit within your business dynamics. Objectivity’s managed IT support services aren’t focused solely on application maintenance but also on improving your software experience. We can help you transform your IT operations.

Service and operations governance

Effective service management

In our IT support services, we’ll define the right support model in line with your business requirements.

The service coordination teams will perform an initial triage and ensure that our best practices are applied across technical teams, in incident, problem and change management.

Our Service Delivery Managers will work closely with you to guarantee the proper level of support and respond to any enquiries regarding application maintenance and development. They’ll provide you with service level reporting and oversee other supporting activities.

We apply an end-to-end approach to application support and maintenance. Our technical support is structured around three tiers, which allows us to accelerate issue resolution and quickly assign tasks to the correct teams.

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  1st line of support

  Logs incidents or service requests and performs initial issue diagnoses to determine the causes.

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  2nd line of support

  Introduces controlled changes to the application environment, such as performing releases, carrying out service requests, and making minor data changes.

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  3rd line of support

  Conducts investigations or introduces changes to software code as well as performs unit and integration tests of code changes.

Addressing your challenges and needs

Our IT support services

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  Application management

  Application management ensures application availability and timely maintenance. It includes post-failure recovery, changing application data and configuration (without changes to the code) as well as implementing the service according to the agreed SLAs and KPIs.

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  Event management & monitoring

  This service provides automated monitoring of the health and performance of your applications, platform, and infrastructure. Immediate alerting allows the support teams to detect and remove the cause of an issue before it even occurs.

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  Code-level support

  Code-level support is dedicated to resolving any software problems identified as code issues or bugs. The goal of this service is to replicate the issue, identify and eliminate the root cause, and provide the release package.