Expectations are changing. People increasingly demand immediate and personalised access to your services. Chatbots can help you meet this challenge.

Chatbots enable you to unlock a range of benefits, including improved customer satisfaction, increased reach, and more cost-effective service delivery. Couple them with artificial intelligence and analytics, and they become a powerhouse of customer and employee engagement.

What can a chatbot do for me?

Chatbots are...

  1. Consistent

    Chatbots never sleep and the service they deliver is consistent. Every interaction delivers the same, high-quality experience any time of day or night.

  2. Cost-effective

    Deploying chatbots is a cost-effective way of delivering services. Services delivered by chatbots can offer significantly lower cost per conversation when compared to human agents.

  3. Specialised

    Chatbots can be tailored to your needs. Whether it’s a simple one-shot interaction or a complex multi-step process, a chatbot offers a conversational interface that can get the job done.

  4. Available (almost) everywhere

    Chatbots leverage a range of popular chat applications to put you right where the action is, enabling customers and employees to access your services through their favourite chat channels.

  5. Future-proof

    Plug chatbots into your existing systems to give them a new lease of life. Add custom and off the shelf AI capabilities to build compelling new services that unlock additional sources of revenue.

Why would you need a chatbot?

Imagine going to a bank to ask about one of the accounts it has to offer. You have to be in the branch within working hours. You walk in and there are three bank representatives and six customers. You are the fourth one in the line. Assuming that one representative spends on average 15 minutes with one client, he/she would serve 32 people if working non-stop for 8 hours. Three representatives would serve less than 100 clients per day. If you’re lucky, you will leave the bank after around 30 minutes. But if bank representatives have just started serving first customers, your whole visit can take almost one hour! How many clients can a chatbot serve in 15 minutes? Hundreds? Thousands? What if you could get all the information about a bank account and open it while sitting on your sofa in the evening? Instead of going all the way to the bank and waiting in the line, you could have all the answers immediately.

Why would you need a chatbot?
Chatbot consultancy

Chatbots for Customer and Employee Engagement

We build chatbots that allow you to engage your audience via the social media and messaging channels where they’re spending their time online. Our bots are available across a range of channels, including Facebook, Skype, Kik and Telegram.

You can also deploy bots on your existing website, and they can be embedded in mobile and desktop applications. While we build bots with cutting edge technology, customers can use them offline too, as our bots will happily converse via SMS text messages.

We can help you define and implement a bot strategy that’s tailored to your needs and the needs of your customers and employees. We’ll show you how to realise the benefits offered by bots and conversational user interfaces, and help you explore how they can be used to deliver compelling new services and experiences.

Partnering with the leaders

We build chatbots using the Microsoft Bot Framework and we deploy them in the Microsoft Azure Cloud, which means we can offer some important benefits:

  • Our bots are cost effective – We can bring additional bots online and turn them off again to meet peaks and troughs in demand, and you only pay for what you use.
  • Our bots are flexible – Our bots are designed to add value through integration, they can be plugged into your existing systems and can easily leverage Microsoft Cognitive Services, adding pre-packaged Artificial Intelligence capabilities to your workflow.
  • Our bots are resilient – We leverage the built-in security and high-availability offered by the Microsoft Azure platform to protect our bots from online threats and ensure they stay online.

Want to find out more about Chatbots?

Our chatbot team

Our Services

We strive for excellence in every aspect of our company.
Peter Brookes-Smith
Group Managing Director at Objectivity until 2018