Public Services

Leveraging IT to support the Public, Third & Education Sectors

Using digital transformation to meet your challenges

Public services are challenged by the need to achieve high standards at low costs to a diverse group of people, customers, and stakeholders. Many Public Service organisations with the Public, Third and Education sectors turn to innovative technology to increase efficiency, accessibility, quality, and people-centricity of their services. Objectivity has the experience, independence, and values-driven approach to ensure that the right technologies are matched to people's needs quickly, securely, and cost-effectively.

A digital transformation strategy is only successful if you and your chosen partner have clearly defined targets and desired outcomes. You are the business experts whilst we are the technology experts. Working in partnership, we can match the best, and most appropriate, technologies to meet you and your customers’ rapidly changing demands.

See below for how we can help you address your specific challenges.

• Central and Local Government

  People are living longer, and the ageing population is putting increased pressure on health and social services. Blended families are living in dispersed communities, with high expectations of customer service. Advances in technology see a change in the job market and skills required by the workforce. These challenges, alongside reduced budgets, see the sector looking to digital transformation to ensure they meet the many demands.

  Let Objectivity help you to:

  • Optimise your operations
  • Increase efficiency
  • Improve citizen outcomes

• Education

  Students are demanding more from their education institutions. Many of today’s students are millennials and have been immersed in technology all their lives. For them, it’s not so much digital transformation as digital expectation. Shrinking profitability margins mean institutions need to work smarter to ensure optimised student recruitment, retention, and employability. A digital transformation strategy is vital in this competitive landscape.

  Let Objectivity help you to:

  • Optimise your student recruitment
  • Improve student retention
  • Increase student employability

• Third Sector

  Focusing your attention on the families and communities in need of support, plus a rising demand for services, necessitates the need to use budgets economically and places third sector and not-for-profit businesses under immense pressure. In addition, transparency and retaining public trust is essential. Digital transformation enables organisations to deliver vital services and meet community needs within budget restrictions.

  Let Objectivity help you to:

  • Focus on the communities you support
  • Optimise your income generation
  • Give transparency and retain public trust

• Social Housing

  With demand for new housing outstripping supply and the impact of external factors, such as regulatory and welfare reform, there is a big effect on traditional operating practices. Providers who adapt and change working practices to meet growing demands are best equipped to thrive in this challenging environment. Social landlords look to digital transformation to improve and digitise operations to help cater to the growing needs of their community.

  Let Objectivity help you to:

  • Optimise the services you deliver
  • Increase productivity
  • Improve customer satisfaction

• Defence & Security

  Despite diminishing budgets, public safety remains at the forefront of all activities. At the same time, the sector must balance the defence and security needs of today whilst planning for and investing in future requirements. Departments look to technology for ways to change defence models and to gain a competitive advantage. Using digital transformation enables the sector to build agile, adaptable, and responsive defence organisations.

  Let Objectivity help you to:

  • Optimise your output
  • Deliver efficient services
  • Keep the public safe

• Utilities

  With increasing competition, companies in the utilities sector are under exceptional pressure to develop winning strategies. A shift in public consumption and demand is further driving the need for change. Technological innovation is stimulating enhanced products and services. This, coupled with new utility entrants, means energy suppliers need to quickly adapt their digital strategies to retain their existing customers and to attract new clients.

  Let Objectivity help you to:

  • Ensure safety, security, and risk mitigation
  • Deliver a first-class service
  • Remain competitive

Employing a digital transformation strategy for public services

Thrive with the latest technologies

Having a digital transformation strategy in place is key to meeting the changing needs of the Public, Third, and Education Sectors, and to ensure you thrive using new digital technology. By adopting a modern, technological approach, your sector can leverage the latest in digital advancements to make significant customer-centric optimisations.
Our breadth of expertise in areas such as Cloud, Artificial Intelligence, Machine Learning or bespoke software development enable us to provide a range of end-to-end services.

By partnering with us, you will be able to:

• optimise your processes
• increase the speed of innovation
• lower operational costs
• improve the quality of your products & services

In a constantly changing socio-economic environment, you can’t afford to be left behind. Start your digital transformation journey with Objectivity and become a technologically sophisticated organisation who adopts a truly customer-centric approach.

• 

  Improved customer outcomes

  • Exceed customer expectations with improved outcomes for everyone
  • Better utilise staff skills on key tasks and do more with diminishing budgets
  • Deliver the sophisticated digital solutions expected by your customers

• 

  Increased efficiency

  • Build an effective and efficient digital strategy
  • Serve your customers more efficiently than ever before
  • Provide added value to all your stakeholders

• 

  Operational agility

  • Be more responsive to change in an evolving digital environment
  • Adjust to the fast-moving pace of technology
  • React to changing community needs quickly through our Agile Service

Customer case studies

Delivering better outcomes

We have delivered our digital transformation solutions to many organisations who provide public services, including:

• Department of Agriculture, Environment and Rural Affairs (DAERA) - AI & ML-Animal Detection based on Satellite imagery or Ortophotomaps
• Northern Ireland Education Authority - improvement of the Special Education Needs & Disabilities process
• Department for Environment, Food & Rural Affairs (DEFRA) - Legal Matter Management System, and Quality Management System - both SharePoint based
• Greater Manchester Combined Authority - Smart Resident Platforms
• NHS Health Education England - Forecasting demand for services
• Health Innovation Manchester - Smoking Cessation App
• Leonard Cheshire - a solution that provides employment support to the disabled
• Weight Management for people with Diabetes - Gluc'O'Support App
• Ministry of Defence (MoD) - Pocket Linguist offline translation App
• Army Digital Assistant
• London Borough of Lambeth - PowerApps reviews and Business Review Workshops. We understand technological advancements and share our innovative thinking with organisations which truly long for change.

Our digital transformation services can be procured directly with Objectivity or via:

• G-Cloud 12
• Digital Outcomes & Specialists 4
• NHS Shared Business Services Frameworks
• Crown Commercial Services RM6200 Artificial Intelligence.