After a workshop session with the Client, Objectivity identified that all these most repetitive tasks could be easily automated by a chatbot. The main goal was to deliver a bot that would provide a new conversational experience supporting the candidates. Our intention wasn’t to replace a human, but rather support employees in their roles, enabling them to spend more time building rapport with candidates and focus more on candidate experience.
The main challenge was to design and utilise an appropriate testing methodology, which should include all possible scenarios generated by users. Our team was responsible for designing the appropriate architecture and properly integrating all components with other modules currently used by the company. Moreover, the bot was implemented into Client’s existing environment.
The new chatbot talks and engages with its users through a messaging app. The Bot Framework provides connectors for various types of channels like Skype, Slack, Facebook, etc. It also supplies a DirectLine API which can contact any other channel.
The Chatbot also provides functionality for Client’s recruitment specialists, providing answers to frequently asked HR-related questions. The bot adapted dialogues and scenarios prepared in cooperation with the Client so that the tone and language were aligned with company’s brand and values. The Language Understanding Intelligent System (LUIS) we used enables the bot to search for, or intentionally ignore, key words to help identify the most relevant answer to the query.