Objectivity worked closely with IS24 to create the Rental Reference Service. Available as part of Scout24’s property portal, this service creates rental payment reports for its users. This project was completed using the agile development method Scrum with short, 2-week development iterations, to allow for prompt and regular feedback from IS24 and their customers in order to continually improve the service. A UX (user-experience) engineer helped to create an intuitive and compelling experience for end users. This allows the service to be used without training or extensive documentation.
The Rental Reference Service uses HBCI (Home Banking Computer Interface). This is an independent specification that allows systems to communicate with banks in a safe and secure way. This platform is compatible with most German banks and consequently available to the vast majority of the rental market.
Customer data security was a prime concern from the very start. Data is not stored anywhere except on the servers of the account holders bank and is only available when specifically requested. A security expert helped to create a robust design that protects sensitive client data.
IS24 and Objectivity will continue to monitor end user feedback and usage patterns with a view to improving the service over time. Releasing the service early promotes prompt and effective feedback whilst providing a real benefit to its customers.