The percentage of SLA breaches has decreased. This is a result of having a dedicated Agile Support team, that has also implemented numerous service improving enhancements. Next to this, having an Objectivity Agile Support team in place, our Client’s HHT Development team can now focus solely on developing new functionalities for the HHT System.
The Client’s development team keeps working closely with Objectivity’s support team. In this way, we created grounds for DevOps environment. New features are regularly added to the HHT Services. Processes are continuously monitored and improved. Moreover, in case of incidents, they are dealt with in a correct and timely manner. As a result, the Client’s employees in the stores are now able to stay focused on other tasks: making sure that shelves are stocked with the right amount of fresh produce and ambient products.
The cooperation on HHT Support put us in a position, where the Client has enough confidence in our capabilities to trust us with providing support for all their Windows Applications.