27th April 2021 | 13:00-14:00 GMT
About the Webinar
The retail evolution has accelerated at an unprecedented pace in the past 12 months. Many retailers who were facing challenges before the pandemic have folded, whereas the rest have either pivoted or found themselves in the at-risk category. Those well-versed in eCommerce have overtaken most of their competition and continued to grow at an increased pace. The traditional retail model has been so significantly transformed that there’s no going back.
Join our webinar to gain insight into the changing customer journey and learn how leveraging the right technology can help you not only survive, but flourish in the new retail reality.
Discover how achieving real-time stock inventory, truly exploiting customer data, or simply using data can enable you to operate more efficiently.
During the webinar, you'll learn how to:
- Drive retail efficiency through innovation and data
- Identify challenges and opportunities to help you transition into an omnichannel business model
- Enhance customer experience and meet the expectations of the ‘new retail model’
- Leverage data and technology to drive your margin
- Assess whether a build or buy solution works for your business
Agenda
13:00 – 13:10 Welcome & Introduction
13:10 – 13:40 Expert Panel Discussion
13:40 – 13:55 Questions & Answers
13:55 – 14:00 Closing Comments
Speakers
Pat Moynihan
Independent Consultant
Pat Moynihan has 30 years’ experience in the delivery of a quality IT systems and running significant IT functions. He is a senior IT leader in both the Retail and Telecoms sectors, where he worked for Primark, Vodafone and O2. He has extensive technology management experience and a successful track record in digital transformation, innovation programs, organisational and people development. He is exceptionally customer focused and has delivered significant business value through the use of business intelligence technology and tools. Above all, he has a consistent track record in change management and delivering business results.
Conrad Digan
Independent Consultant
Conrad supports businesses to drive profitable growth. A Retail Executive and Consultant with 20+ years of corporate leadership experience across a range of sectors including Food, Hospitality, Fashion and Marketing. As Director of Retail Operations and Customer Experience with Primark his role spanned 11 countries and he held a variety of leadership roles in central and field-based teams for Marks and Spencer across the UK and Ireland. He is passionate about improving the customer experience and has a proven track record in delivering a customer centric agenda.
Ian Andrews
Client Principal, Objectivity
With over 30 thirty years’ experience in the IT industry, and with just under half of this in providing retail solutions to the FMCG and Automotive markets, Ian is well versed in the role that technology can play in retail. With a software development background and, more recently, roles as Programme Manager and CTO, Ian focuses on driving business value and customer satisfaction. Ian’s current position is that of a Client Principal, aligned to several of Objectivity’s key accounts, acting as a trusted advisor and supporting clients to achieve win-win outcomes.
Webinar host
Wayne Swallow
Wide-ranging Director level experience spanning 30 years in wholesale/retail, logistics, IT and operations. Wayne is a strategic Advisor with responsibility for new business across Retailer and POS estates, worldwide. A former MD of one of the UK’s largest Point-Of-Sale companies and previously the IT Director for Nisa Retail. Wayne brings a wealth of strategic and multi-faceted expertise.
