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Do not breach an open door1 minute readPiotr Torończak on Mar 3, 2016Take a close look at a set of certain practices at one of the world's top strategic consulting companies (they've advised most companies from Fortune 50, 100,...
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You have to either know how to deal with a situation, or it deals with you2 minute readPiotr Torończak on Jan 25, 2016
"Let it go" philosophy lures with a romantic promise of relieve, but in Support things left for themselves always go the wrong direction. Nine times out of...
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Hope for the best, but prepare for the worstBusiness 2 minute readPiotr Torończak on Jan 5, 2016
If Support was ever to have a motto, it's the one above. The Murphy's Laws rule our job - if there's anything to break, it will break. If it's unlikely to...
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Intelligence officers get no champagne rooms2 minute readPiotr Torończak on Nov 17, 2015
The myth says that unfulfilled developers end up in support. You’d agree to that, wouldn’t you? We don’t like it, but we don’t care much about it either. And...
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SPK3 minute readCezary Dąbrowski on Jul 3, 2015
In a big city, just like in support, the important thing is communication. Communication skills are the key features of a good support specialist. When...
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The sisters value and quality4 minute readCezary Dąbrowski on Jun 12, 2015
Today let me shed a little more light on two aspects of work in support that are very important to me, namely the value and quality. Both of these features...
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